Well, my internet connectivity is back, and the blog is back to being hosted from my house again. After quite a long time…

So after I made my last blog post, I sent it off (with some touchups) to the Montgomery County Cable Office. Unlike other utilities, Cable Franchises are given our on the municipality level, so we have a local Cable Office. Within 3 hours of contact their office electronically, I got a call back. They were kind enough to inform me that my complaint would be logged and forwarded on to Comcast. They also informed me of the rebate policy for days without service. At least here, it is not a true pro-rated refund, but better. They get 24 hours to fix it, and then it is 10% of your montly bill per day that you are without service. I wish I had known that when Comcast screwed my service before…

But all was not good. They were scheduled to come out and fix my cable on Tuesday night between 5 and 8. I told the Customer Service Person that I would most likely not be home at that time, and she indicated that is not a problem. The tech will check the outside stuff and I would only need to be there if there was a problem inside the house. Since I was positive that it was a problem in their plant, I was happy with the response.

Arrived at home on Tuesday evening to find out that the Tech hadn’t shown up because they called before coming and no one was home. Time to make yet another phone call to Comcast (I had the number memorized by this point…). After some screwing around with first level support, I got my call elevated to a Supervisor. This person (Cliff) was the first of the 3 people that I had talked to about my problem that actually listened to what I had to say, took action to make the customer (me) happy, and got things done. It was the happiest experience I’ve had dealing with Comcast. Cliff was able to set me up with an 8-11 appointment the next day, and also give me a $20 service credit for the tech not showing up. He explained to me that someone does have to be home, and the Rep I spoke to on Monday night was wrong.

Moving forward to Wednesday morning, the tech arrived a 8:08 AM, as Margaret and I were about to head out to work (running a little late that morning…). Since I saw his truck pull up, we decided to just wait until the work was done.

At about 8:38 AM, our cable service was restored. It was a problem with their plant. The tech didn’t even need to come into the house. Once everything came back on, we went to go out to work. At this point the tech was coming around to have us sign verifing that the problem was fixed, which we happily did.

In closing, we’re back. At least until someone else in my neighborhood gets cable installed…

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